📌 Frequently Asked Questions (FAQs)
🛍️ Why can’t I post a review?
💬 Only customers who have made a purchase can leave a review. This keeps all reviews authentic and trustworthy, based on real shopping experiences.
🔁 What if I change my mind after buying?
📦 No worries — we offer a 14-day return policy. Just make sure the item is unused and in its original condition and packaging for a smooth return.
🔒 Is it safe to shop on Seam Street?
🛡️ Yes! Our site is protected with SSL encryption and secure protocols to keep your information safe at all times.
📦 Do you deliver across Kenya?
🚚 Yes, we offer countrywide delivery — from Nairobi to Kisumu, Mombasa to Eldoret, we’ve got you covered!
⏱️ How fast will my order be shipped?
📤 All orders are shipped next day after confirmation. Once shipped, you’ll get tracking info to monitor your delivery.
📍 How can I track my order?
📲 You’ll receive a tracking number via SMS or email once your order is shipped. Use it to follow your parcel in real time.
💳 What payment methods do you accept?
📲 We currently only accept M-Pesa payments. It's simple, fast, and secure for all our Kenyan customers.
❌ Can I cancel or change my order?
📝 If your order hasn't been shipped yet, reach out to us ASAP to make changes. Once shipped, cancellations aren't possible — but you're welcome to return the item within 14 days.
📞 How can I get in touch with you?
📩 Email us: orders@seamstreet.co.ke
💬 WhatsApp us: 0764 588357
📞 Call us: 0745 633640
We’re available Monday to Sunday | 9 AM – 6 PM