Refund policy
Return Policy
- Leather Bags: You have a 14-day window after receiving your item to request a return for a full refund.
- Apparel (Including Tees): You have an extended 14-day window after receiving your item to request a return for a full refund.
- Leather Bags: Must be unused, undamaged, and in their original packaging.
- Apparel (Tees & Clothing): Due to standard wear and tear, apparel must be strictly unwashed, unworn, and with all original tags still attached.
- Proof of Purchase: All returns must be accompanied by a receipt or proof of purchase.
- Brand Exclusions: Some brands on Seam Street do not accept returns.
- Product Pages: These items will clearly state: “All sales are final – no returns or refunds.”
- Exceptions: For final sale items, returns or refunds are only considered if the item arrives damaged or defective. Please check the product page before purchasing.
- 📩 Email us: orders@seamstreet.co.ke
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please 📩 Email us: orders@seamstreet.co.ke
Note:
Please ensure returns are in the same condition as received. Items that do not meet these requirements will not be accepted.